Privacy Policy

This Privacy Policy explains how Flowcast, LLC (“Flowcast,” “we” or “us”) collects, uses and shares information through useflowcast.com and the Flowcast platform. Flowcast serves water and wastewater utilities. We do not sell personal information.

1. Information we collect

• Account information. Names, job titles, work email addresses and phone numbers of users at our customer utilities and their advisors.
• Customer Data. Utility financial and operating data our customers upload, such as financial statements, budgets, billing summaries, water production and loss data, and rate schedules. Flowcast is designed for summary-level data, not individual utility customer accounts.
• Usage data. Log data such as IP address, browser type, pages viewed and actions taken in the platform.
• Cookies. Cookies needed to keep users signed in and the site working, and basic analytics to understand how the site is used.
• Communications. Information you send us by email, contact forms or support requests.

2. How we use information

We use information to provide, secure and support the platform; generate the reports and analyses customers request; communicate with users about their accounts; improve the platform; and comply with legal obligations. We may create aggregated, de-identified data, such as industry benchmarks, that does not identify any utility or individual.

3. How we share information

We share information only:

• With service providers that host, store or process data for us (for example, cloud hosting, database, email and analytics providers), under contracts that limit their use of it.
• With users and advisors the customer authorizes.
• When required by law, or to protect the rights, safety or security of Flowcast, our customers or others.
• In connection with a merger, acquisition or sale of our business, subject to this policy.

Customer Data belongs to the customer. Our use of it is governed by our agreement with that customer.

4. Data security

We use reasonable safeguards, including encryption in transit and role-based access controls. No system is perfectly secure, and we cannot guarantee absolute security.

5. Data retention

We keep account and Customer Data for as long as a customer's subscription is active. After a subscription ends, we delete Customer Data within 90 days, except for backups deleted on their normal schedule and aggregated de-identified data.

6. Your choices

Users can update their account information or ask us to access, correct or delete it by emailing marshall@useflowcast.com. Where we process data on behalf of a utility customer, we may refer the request to that customer. You can control cookies through your browser settings.

7. Children

Flowcast is a business service and is not directed to children under 13. We do not knowingly collect their information.

8. Changes to this policy

We may update this policy by posting a new version with a new effective date. We will notify customers of material changes by email.

9. Contact

Flowcast, LLC · marshall@useflowcast.com